At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
ochapronAsked on November 27, 2017 at 12:10 PM
I'm trying to use Strike, seems integrated but I have a problem when trying it on the "test mode". I have the following error message "Expired API Key provided ....." (see attached file : screenshot).
Prints Red HT Reef Men's Black Palm Sandal Sneakers Purple Performance Basketball Running Women's Sports Shoes JiYe wCYgqSx7w
JotForm SupportBJoannaAnswered on November 27, 2017 at 01:05 PM
I am not able to replicate the same issue on a demo form that I created and that is set to the Test mode. Here is my demo form that you can test https://form.jotform.com/73304798570969.
Test Credit Card:
- Credit Card Number: 4242424242424242
- CVC: 123
- Valid Expiration Date (later than the current date)
It seems that your Stripe API key has been changed. Please re-connect your form with the Stripe to see if that will resolve the issue. Set the form on Live mode then change it back to the Test mode and click on the Connect button.
Black HT Prints Men's Palm Red Sandal Reef ochapronAnswered on November 27, 2017 at 04:05 PM
I tried it, but I don't understand how it works.
I create a new API key, then go to my form, disconnect, change de mode in live then test, then connect.
It works (connected), but I have the same issue with Expired API Key provided.
Do I use the good procedure ?
Do you know if coming from europe (eu.jotform.com) is not a problem ?
ochapronAnswered on November 27, 2017 at 04:10 PM
Also can I use the same credit card number for test ?
ochapronAnswered on November 27, 2017 at 05:16 PM
After some tests, I have no trouble when using directly Stripe directly from a new form I created
But, it seems the template form coming from John Doe - Learn from the Best
"single product multiple choices" has a problem, as when using it I have an error on credit card.
Can you test this template please ?
Black Red HT Palm Sandal Reef Prints Men'sMarvihAnswered on November 27, 2017 at 08:21 PM
Please re-connect your stripe account again in Test Mode and select the Billing Address field in your "Stripe payment integration" since it is required else it will cause an error.White Men's IV Under Curry Red Armour 600 w7WYPwqxg5
You can use the test cards on this link https://stripe.com/docs/testing#cards you can use any CVC number and set the expiry to present date.
ochapronAnswered on November 28, 2017 at 03:39 AM
There is definitely an issue with Stripe integration.
Now I follow your advice : I'm in test mode, I used a test card number, and I received a strange message of error (see attached files).
amyAnswered on November 28, 2017 at 08:24 AM
As indicated in the error message in the screenshot, your integration is still in the live mode. Please don't forget to click on the "Continue" button after you change the mode of the gateway.
Here is my Stripe test form: https://form.jotform.com/73033114523948
Please feel free to test it by following my colleagues' instructions.
ochapronAnswered on November 28, 2017 at 09:37 AM
Congratulations ... and many thanks to the support team !
With your help, I successfully integrated Stripe !
JotForm SupportBJoannaAnswered on November 28, 2017 at 11:08 AM
You're welcome. We are glad to hear that you successfully integrated your form with Stripe.
Feel free to contact us if you have any other questions of issues.